[vc_row][vc_column][woodmart_title size=”medium” woodmart_css_id=”5f6c0b6b39053″ title=”Frequently Asked Questions” title_width=”100″][vc_column_text text_larger=”no” woodmart_inline=”no”]
Q. Why we choose Zenben Gift?
We provide you the platform to buy the product for personal use. We always try to give the best quality products at the best price so you can buy products on a good margin. We not only help you with the products but we also guide you to how you can buy a good premium product.
Q. What types of products Zenbengifts provide?
We have a wide range of products in many categories, we only choose the top-selling products for you that are high in demand. The price which we have mentioned on our portals.
Q. Is it necessary to have an account with Zenben Gifts?
Yes, it is mandatory to have a Registered Account with us. You will be able to place the order only if you are an account holder with us. This account will also enable you to track all the details related to your orders, shipping, payment, notifications and much more.
Q. Shipping & Delivery Time
Once the order is confirmed and paid, the next day we initiate the order for dispatch process. However, the handling time for an order would be 3-5 working days. Zenben Gifts is working with multiple courier partners to make sure that your customer receives their item safely and speedy and at most reasonable price. After dispatch, it may take maximum 7-15 days for delivery of order depending on customer’s postcodes.
Q. Can I cancel my order?
Please note that we can only cancel your order if the item has not been dispatched from our Shop. It is recommended to please notify as early as possible and we shall do our best to help.
Q. How can I track an order?
You will receive an email with the tracking number once your order leaves the Shop. The handling time for an order would be maximum 3-5 working days unless communicated otherwise.
Q. Do you ship to international address?
Currently, we only ship within Delhi India.
Q. Incorrect Address
If the address provided by you for delivery is found to be incorrect, and if an address correction is requested, there will be no changes after the order is shipped.
Q. Can I change the delivery date for my order?
You can only change the delivery date of your shipment in case it is undelivered due to some reason. Also, it cannot be assured if the delivery will be made on the requested date.
Q. What happens when the shipment is lost in-transit?
When the shipment is lost in-transit, you can drop an email at harshkhanna492@gmail.com, we will ship a new order to customer once we receive a confirmation from our courier partner.
Q. What do you mean by the expected delivery date in the tracking link?
The expected delivery date is the tentative date by which your order will reach to customer’s doorstep.
Q. What if the customer is not available at the location at the time of delivery?
If the customer is not available at the time of delivery, the courier partner will make a second attempt on the next business day, and a third attempt on the following business day, if necessary.
Q. How to contact Zenben Gifts?
You can mail us at harshkhanna492@gmail.com or you can reach us from here.[/vc_column_text][/vc_column][/vc_row]
